Privacy Policy

RAINA is an independent international private office operated by:

For privacy-related enquiries, please contact us through the contact details provided on the RAINA website.

Depending on how you interact with RAINA, we may collect information that you provide directly to us, including:

• your name;
• email address;
• telephone number, where provided;
• organisation, role or professional information, where relevant;
• information submitted through enquiry, membership or contact forms;
• newsletter subscription preferences and consent records;
• correspondence with the Office; and
• other information that you choose to provide to us.

We may also receive limited technical information associated with use of the website, such as device, browser, IP address and website interaction information, where this is generated through our hosting, security or analytics infrastructure.

We seek to collect only information that is appropriate and relevant to the purpose for which it is provided.

We may use personal information to:

• respond to enquiries and correspondence;
• consider and manage relationships with members, clients and prospective clients;
• provide and administer RAINA services;
• manage membership or access to relevant RAINA services;
• send RAINA Intelligence and related communications where you have chosen to receive them;
• maintain appropriate records of communications, preferences and consent;
• operate, secure and improve the RAINA website and digital services;
• prevent fraud, misuse and security incidents;
• meet legal, regulatory, accounting or other legitimate administrative requirements; and
• protect the rights and legitimate interests of RAINA and those with whom we work.

We do not use personal information for purposes materially unrelated to those for which it was collected without an appropriate basis for doing so.

You may choose to subscribe to RAINA Intelligence, our periodic publication.

Newsletter subscriptions are separate from operational, membership, client and other service-related communications.

Where consent is the basis for receiving RAINA Intelligence, you may withdraw that consent at any time by using the unsubscribe link contained in the email.

Where double opt-in is enabled, a subscription becomes active only after the email address has been confirmed through the confirmation process.

We maintain appropriate subscription and suppression records so that individuals who unsubscribe are not inadvertently included in future marketing sends.

Withdrawing consent to RAINA Intelligence does not affect communications that may be necessary in connection with an existing enquiry, membership, client relationship, contract or other non-marketing interaction with RAINA.

Where applicable data protection law requires a legal basis for processing personal information, we may rely on one or more of the following:

• your consent;
• steps taken at your request before entering into a relationship or contract;
• performance of a contract;
• compliance with a legal obligation; or
• our legitimate interests, where those interests are not overridden by your rights and interests.

The appropriate basis depends upon the nature of your interaction with RAINA and the purpose for which the information is being processed.

RAINA uses selected service providers to operate its website, communications and business infrastructure.

These may include providers supporting:

• website hosting and infrastructure;
• databases and secure data storage;
• email delivery;
• website security;
• analytics, where enabled;
• payment processing, where applicable; and
• other technical or professional services necessary to operate the Office.

For RAINA Intelligence, RAINA uses Resend as part of its email-delivery infrastructure.

Service providers are permitted to process personal information only as appropriate to provide their services to RAINA and subject to applicable contractual and legal protections.

RAINA does not sell personal information.

We do not provide newsletter subscriber information to unrelated third parties for their own advertising purposes.

RAINA operates internationally and may use service providers located in different countries.

As a result, personal information may be processed or stored outside the country in which you are located, including in the United States.

Where required by applicable law, RAINA takes appropriate steps to ensure that international transfers of personal information are subject to suitable safeguards.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including applicable legal, contractual, accounting, security and record-keeping requirements.

Newsletter subscriber information may be retained while a subscription remains active.

Following an unsubscribe request, we may retain limited information necessary to maintain a suppression record, demonstrate compliance with the request and prevent the address from being inadvertently resubscribed or contacted for marketing purposes.

Retention periods may vary according to the nature of the information and the relationship concerned.

RAINA takes reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

Access to personal information is limited according to operational need, and sensitive credentials and administrative functions are intended to remain protected within secure server-side systems.

No method of electronic transmission or storage can, however, be guaranteed to be completely secure.

Depending on where you live and the law applicable to your information, you may have rights relating to your personal information, which may include the right to:

• request access to information held about you;
• request correction of inaccurate information;
• request deletion in circumstances where that right applies;
• restrict or object to certain processing;
• withdraw consent where processing is based on consent;
• object to direct marketing;
• request portability of certain information where applicable; and
• lodge a complaint with an appropriate data protection authority.

These rights may be subject to exceptions or limitations under applicable law.

To exercise an applicable privacy right, please contact RAINA using the contact details provided on the website.

We may need to verify your identity before fulfilling certain requests.

The RAINA website may use cookies or similar technologies that are necessary for security, functionality and operation of the website.

Where optional analytics or other non-essential technologies are used, they should be implemented in accordance with applicable consent requirements.

The RAINA website may contain links to third-party websites or services.

RAINA is not responsible for the privacy practices of independent third parties. We encourage visitors to review the privacy information provided by those organisations when leaving the RAINA website.

RAINA's website and services are intended for adults and professional audiences and are not directed toward children.

We do not knowingly seek to collect personal information from children through RAINA Intelligence or general website marketing activities.

We may update this Privacy Policy from time to time to reflect changes in our services, technology, practices or applicable requirements.

The current version will be published on this page together with its most recent update date.

Questions, requests or concerns relating to this Privacy Policy or RAINA's handling of personal information may be directed to RAINA through the contact details provided on the website.